Last updated October 9, 2026
30-day returns
If something isn't right, you can return unused physical items in their original packaging within 30 days of delivery.
How to start a return
- Email support@ecomcovebuy.com or call +1 907-567-3317 with your order reference (it starts with EC-).
- We'll reply with return instructions and the address.
- Pack the item securely and send it back. We recommend a tracked service.
Refunds
Once your return arrives and is checked, we refund the item price to your original payment method within 5 to 7 business days. Original shipping costs are not refundable unless the item arrived damaged or we made a mistake.
Damaged or wrong items
If your order arrives damaged or isn't what you ordered, contact us within 7 days with a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.
Items we can't take back
- Gift cards, eGift cards and virtual cards once the code has been sent.
- Digital codes and subscriptions (language apps, antivirus) once delivered.
- Opened personal care items and supplements, for hygiene reasons.
Exchanges
The quickest way to get a different item is to return the original and place a new order.
Contact
Ecom Cove Buy
66430 Bluff Dr
Ninilchik, AK 99639, USA
Phone: +1 907-567-3317
Email: support@ecomcovebuy.com